Refund and Returns Policy




What is your returns policy?

Returns must be in original condition, unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.

It can take up to 2 days for us to receive and process your return. Once processed, your refund can take up to 2-3 days to reflect on your account statement. You will receive a confirmation email once this is completed.

I received the wrong item

Unlikely situation that you have received the wrong item, you can contact our customer service team by visiting our Contact Us page.

Refund and Returns Policy

Last Updated: June 21, 2024

Thank you for shopping at BD Game Ghor. We appreciate your business. If you are not entirely satisfied with your purchase, we’re here to help.

Order Cancellations

Orders submitted online and paid are processed immediately and cannot be canceled.


You can return an item within 7 days of delivery. To be eligible for a return, your merchandise must be unused, in the same condition as you received it, and in the original packaging. Some items are not eligible for return, including CD Keys, Gift Cards, Time Cards, Expansions, Game Points, Pre-paid Cards, Trial/Beta/Item Codes, Game Keys, Cosplay Items, and Discounted or Sale Items.

Refunds and Exchanges

Once we receive your valid return, we will send you a message via Messenger to notify you of the acceptance or rejection of your return. If your return is accepted, we will provide one of the following within a reasonable time:

  • An exchange of merchandise for the item returned
  • A non-transferable merchandise credit
  • A credit to the payment card or original method of payment used for the purchase
  • A check
  • Another appropriate remedy determined in good faith

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with details and we will guide you on the process to resolve the issue.

Contact Us

Please provide your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please note that this Refund and Returns Policy does not affect your statutory rights. For more information about your rights, contact your local consumer protection authorities.

Changes to This Policy

We reserve the right to update or change our Refund and Returns Policy at any time. We will notify you of any changes by posting the new Refund and Returns Policy on this page. You are advised to review this Refund and Returns Policy periodically for any changes. Changes to this Refund and Returns Policy are effective when they are posted on this page.


If you have any questions about our Refund and Returns Policy, please contact us via Whatsapp.